At FAI Instruments, we consider essential a prompt and efficient support system, which satisfies customer expectations.
Our technicians guarantee professional services through contract or agreement, including:
- Assistance for installation and start up
- Repair and supply of spare parts
- Preventive maintenance plans
- Distance support assistance with supervision and diagnosis via modem
- Training courses for instrument operators
- Training courses for technical maintenance personnel
We are always available for any questions and needs our customers might have regarding the maintenance, use and installation of our instruments.
Customers are kindly requested to refer to the technical manual before contacting us. The instrument identification number (found on the instrument identification tag) should be stated.
One of our technical assistants will promptly answer questions by telephone, fax or email. Customers can contact us at our main office or at one of our authorized local assistance centers.
For direct assistance contact us via email at: firstname.lastname@example.org